May 1, 2017
Donna Bak, a long-time Sandler trainer and new author of Patient Care the Sandler Way talks about her book. The book is on sale now at https://shop.sandler.com/books/patient-care-sandler-way
Donna talks about the attitude, behavior, and techniques of successful patient advocates, nurses, doctors, and other healthcare workers in a preview of the brand new book. She will share some best practices for greeting patients, handling long wait-times, and more...
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