Aug 17, 2020
Mike Montague interviews Ray Setter on How to Succeed at
Customer Service.
Find Ray on LinkedIn here: https://www.linkedin.com/in/ray-setter-6a550a146/
In this episode:
- The best attitude, behavior, and technique for How to Succeed at Customer Service
- What do we mean by customer service?
- The only reason you’re in business is your customers
- It’s about solving problems
- A positive attitude doesn’t guarantee a sale
- The first rule of life is to have a good time
- Be ready to take care of the customer right now
- Do your difficult tasks early
- Ask questions
- Don’t speak just to fill the silence
- Figure out your customer's DISC and adapt to it
- Don’t pounce
- It’s ok to fail
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customer service training for individuals all the way up to Fortune
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